Retail Customer Service
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RETAIL CUSTOMER SERVICE
Shipping & Delivery
shipping fee
shipping destinations
shipping options
shipping issues
delivery time
Policies
return policy
product warranties
pricing & tax
payments
privacy & security
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Shipping & Delivery
We use best carriers in the business to make sure your order gets to you on time. Learn more about shipping times, methods, costs, and carriers.
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choose a topic
- shipping fee
- shipping destinations
- shipping options
- shipping issue
- delivery time
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| Shipping Fee |
One flat rate
We offer a flat rate per box on fender flare purchases shipping with the 48 contiguous United States. This rate includes a small fee for insuring the full value of your purchase against possible theft or damage while in transit. The shipping fee will be available for you to review before check out begins.
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| Shipping Destination |
Contact us for shipping out of US.
We currently only offer shipping within the 48 contiguous United States, please contact us directly for shipping outside of this area.
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| Shipping Options |
Ground
We only offer standard ground shipping at this time for retail customers, please contact us directly if you wish to upgrade the shipping service for your order.
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| Shipping Issues |
Error
If you receive an incorrect item due to our error, please contact us first, we will issue a Call Tag to pick up the incorrect item(s) and ship the correct item(s) at no additional charge to you. If it was due to the customer's error, it is the customers responsibility to prepay freight charges and ship product to our warehouse.
Damage
All products are packed carefully and correctly utilizing our strict quality control method before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged or missing items to your shipment must be made with the carrier. Please keep all shipping cartons and packing material for carrier inspection. Contact us immediately afterwards so we can proceed with replacing your order or parts.
Refused shipment
All refused shipments returned to us does not constitute the right to a refund or credit. It is the customers’ responsibility to contact us to initiate a Return Manufacturer’s Authorization. It is company policy to charge the customer all freight charges associated with the shipment and a 25% restocking fee.
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| Delivery Time |
This transit time estimate chart does not include the handling time. It includes normal weekdays. Saturday’s, Sunday’s, and major holiday’s are not included in transit time estimates.
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| Return Policy |
30 days
If your item is purchase through one of our authorized dealer, please contact the dealer where you purchase your item from for returns and questions.
All items purchased on prestigefenderflares.com can be returned in the original packaging and in brand new condition within 30 days from the date the item was received. We reserve the right to limit returns to items that have been used or modified. If items is claimed to be defective, the manufacturer's warranty will apply to defective fender flares. Defective items will need to be returned first for evaluations in order to confirm claim from the customer.
Please contact us first, and we will provide the instructions on how to return. If your product was purchase through one of our authorized retailers, please contact them directly for return.
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| Product Warranty |
Limited Life Time Warranty
Prestige warrants its products to the original purchaser with respect to product failure such as fading, yellowing, peeling, flaking or warping as a result of workmanship or materials. All Prestige products must be installed correctly per company directions and cannot be modified in any way. The defective part will be replaced at no charge. Paint, installation costs and shipping/handling costs are not covered. This warranty does not cover normal wear and tear, acts of GOD, accident, negligence or improper care. This warranty gives you specific rights, and you may also have other rights which may vary from state to state.
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| Pricing & Sales Tax |
Our pricing
Prices of all products do not include shipping or handling charges. All prices are subjected to change without notice. Texas billing and shipping address will be charged with an additional 8.25% sales tax. Shipping cost will not be taxed. We will NOT honor or be liable for any mistyped error in the pricing and descriptions.
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| Payments |
All major credit cards.
We accept all major credit cards.
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| Privacy & Security |
Information all secured
PrestigeFenderFlares.com has implemented a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of employees who have special access rights. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information supplied by you is transmitted via SSL technology and securely stored in the database.
Simple as we DO NOT share any of your information with outside parties. Information collected from you is used to process your orders and personalize your ordering experience on our site, for internal purposes and to comply with any legal requirements. By storing your personal information on a secure server, PrestigeFenderflares.com is able to shorten your checkout process and allow you to check your order status online.”
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